This website is operated by CAREDEW UK. The privacy of our users is extremely important to us and therefore we encourage our users to read this policy very carefully because it considers it contains important information regarding

-who we are how and why we collect, store, use, and share personal information

-your rights in relation to your personal information and

 -how to contact us and supervisory authorities in the event that you have a complaint

Who we are

 CareDew UK ("us", "we", or "our") connect use and ah responsible for storing certain personal information about you (‘you’, ‘your’, ‘yours’).

Type of personal information

By using the Site, you agree to the collection and use of information in accordance with this policy. Information Collection and Use While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include but is not limited to your name ("Name, telephone number, home address, age, secure bank details").

Type of sensitive information

We may also collect and process the following types of sensitive information about you including ethnicity, sex, next of kin.

Criminal information

We may also collect and process in respect of any criminal offices.

 How your personal information is collected

This session describes how the above types of personal information are collected by us personal information will be collected as follows:

1. information obtained from you directly

We will sometimes obtain information from you directly including when you subscribe to our services, subscribe to our newsletter, contact us using the ‘contact us’ chat service, when applying to work for us.

2. Personal information obtained by use of cookies or other automated means

We will sometimes obtain information via automated technology. This shall be by use of cookies and other similar technology. A cookie is a small tax file which is placed onto your computer or electronic device when you access our website similar technologies including web beacons, action tags, local shared objects, (flash cookies) and single pixel GIFs. Such technologies can be used to track users’ action on activities and to store information about them usually this would be in order to monitor and obtain information regarding how many times a user visits the website, which pages a user visits, traffic data, location data.

On the first occasion that you use our site we will ask whether you consent to our use of cookies and/or other similar processing technologies.  If you do not consent such technologies would not be used therefore you can opt out of using cookies at any time or you can set your browser not to accept cookies. However, some of our website features may not function as a result. For further information on our website cookies and other similar technologies please see our policy document as described below.

3. Personal information obtained from third parties

 

We will sometimes obtain information about you from third party sources. Usually this shall be from the following entities: credit and financial information from banks contact and identity information from company house criminal offence cheques via DBS.

4. Changes to the way in which we collect your personal information

In the event that we need too often personal information in relation to you from any other source than those described above we shall notify you of this.

 

How we use your personal information

In general, your personal information will generally be processed for the following purposes:

To manage bookings for our services, monitor and acknowledge payment of services, staff management, management of feedback, to inform you about our service upgrade.

Any sensitive information in relation to you will generally be processed for the following purposes to be able to tailor care to cultural demands, respect and dignity of service users, for emergency contact, evaluate possible risk factors service users may have.

Any criminal offence information in relation to you will generally be processed for the following purposes: 

DBS cheques are undertaken for fraud prevention purposes to verify your job and service use eligibility in line with insurance requirements. 

 

Monitoring

The we have described above the purpose for which we may process your personal information these purposes will at all times be justified by the UK data protection law.

1. General lawful bases

The lawful basis upon which we are able to process your personal data are

(1)where we have your consent to use your personal data for re specific purpose

(2)where it is necessary to enter into a legal contract with you or to perform obligations on the illegal contract with you.

(3)where it is necessary to enable us to comply with a Legal application

(4)where it is necessary to ensure our own legitimate interests or legitimate interests of a third party provided that your own interests and rights do not override those interests. wherever we rely upon this basis details of the legitimate interest concerned shall be provided to you.

(5)Where we need to protect your own vital interest (or the vital interests of another person); and/or

(6)Where it is needed in the public interest (or where we are action in our official functions), provided that the task or function has a clear basis in law.

 

 

2. Lawful bases applicable to sensitive information.

We have explained above that we may process sensitive personal information in relation to you we have defined above the general purposes for which we process your personal sensitive information these purposes are justified by lawful conditions:

There are however additional conditions which apply to sensitive personal information

(1)where you have provided us with explicit consent

(2)where it is necessary for employment social security and social protection (and it is properly authorised by law).

(3) where it is necessary for your vital interests over the interests of another person:

(4) where the processing is carried out in the course of legitimate activities under a foundation association or non for profit body with a political philosophical religious or trade union aim;

(5) where the information is made publicly available to you;

(6) where the processing is necessary for defending or establishing legal claims or court proceedings.

(7) where the processing is necessary for substantial public interest;

(8) where the information is necessary for medical or social reasons;

(9) where the information is necessary for reasons of public interests or in the area of public health; and/or

(10) where the information is necessary for scientific research such a stickle purposes historical research oral archiving purposes in public interests

In general, in order to meet the purpose, we have described we will usually process your sensitive information where:

3. Lawful bases applicable to criminal information

We have explained above that we may process any criminal offence information in relation to you. we have defined above the general purposes for which we process any criminal information. These purposes are justified by lawful conditions.

There are however additional conditions which must be met in order to process criminal offence data.

In order to meet the purposes, we have described above the lawful condition we rely upon in relation to criminal information is that:

The processing will be necessary for employment and/or Social Security and/or Social protection requirements which are imposed by law.

Sharing of your personal information

n any occasion where any of your personal information is shared with any third party, we shall only permit them to process such information for our required purposes, under our specific instruction, and not for their own purposes. we are required to enter into a formal Legal agreement to enable search sharing to take place.

we do not anticipate that we will need to share your personal information with any third party. we will notify you should this position change.

 

Necessity of information

 

Where information is requested from you and you do not provide this: it may prevent you from subscribing to our services and limit our effort to serve you exceptionally.

we will inform you at the point of collecting information from you whether you are required to provide the information to us

.

how long your personal information will be kept

your personal information will only be kept for the period of time which is necessary for us to fulfil the above purposes.

we envisage that your personal information shall be retained by us for the following:

Name and postal address of service users: up to six years

ID documents-- 1 year

email address: 6 years

IP address years- 6years

After the period described above, your information shall be properly deleted or anonymised.

 

Keeping your information secure

We will ensure the proper safety and security of your personal information and have measures in place to do so. we will also use technological and organisation measures to keep your information secure. these measures are as follows:

user account access is controlled by a unique username and password. all data ah stored on secure servers. payment details are encrypted using SSL

 

we are ISO 27001 certified. This certification assists us in ensuring the safety of your personal information.

We have proper procedures in place to deal with any data security breach which shall be reported and dealt with in accordance with data protection laws and regulations. You shall also be notified of any suspected data breach concerning your personal information.

 

Children

our website is not intended for children

You alright

Under the UK general data protection regulation you have a number of important rights free of change. in summary, those rights include rights to:

• free processing of information and transparency over how we use your personal information;
• access to your personal information and to start and other supplementary information that this privacy statement is already designed to address;
• (3) require us to correct any mistakes in your information which we hold;
• (4) require the erasure of personal information concerning you in certain situations;
• (5) receive the personal information concerning you which you have provided to us in a structured commonly used and machine-readable format and have the right to transmit this information to a third party in certain situations
• Objects at anytime to processing of personal information concerning you for direct marketing
• object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you
• Object in certain other situations to our continued processing of your personal information, or ask us to suspend the processing procedure in order for you to confirm its assurance or our reasoning for processing it
• Object to processing your personal information where we are doing so in reliance upon a legitimate interests of our own or of a third party and where you wish to raise an objection to this particular ground
• Otherwise restrict our processing of your personal information in certain circumstances.
• Claim compensation for damages caused by our bridge of any data protection laws; and/or
• in any circumstance we will rely upon your consent for processing personal information you may withdraw this consent at anytime

For further information on each of those rights including the circumstances in which they apply see the guidance from the UK Information Commissioner's Office (ICO) on your rights under the general data protection regulations.

if you would like to exercise any of these rights please contact CAREDEW UK in the following manner: via the form on the website at: www…

Changes to the privacy policy

the privacy policy was published on…. and last updated on…..

 

we may change this privacy policy from time to time and will notify you of any changes: by notice on the web header

 

Contacting us

The relevant person to contact regarding your personal information is CAREDEW UK.

any requests or questions regarding the use of your personal information should be made to the above named person using the following method: via the form on the website Contact Us (caredew.co.uk)